Briana, a nanny for 5-year-old twins dealing with their parents’ recent divorce, faced a tough moment when the kids had a full emotional meltdown. After trying everything—from snacks to outdoor play—she turned to something different: old videos of the kids with both parents from happier times.
It worked. The twins calmed down instantly.
But just as things quieted, their mom walked in and assumed Briana was letting them binge cartoons. Furious, she almost fired her on the spot—until Briana calmly explained what the kids were watching and why.
The mom’s anger faded to tears. She apologized and thanked Briana for her compassion.
Sometimes, understanding a child’s pain means knowing when the rules can bend.
